Questions or problems: write to okant@prondi.com. No account or form is needed. Please include your phone model, the app version (Settings, last row) and, if it is about a date, the ZIP code (U.S.) or the province and district (Turkey) you used.
Türkçe: https://tezkorkmaz-passive-income.github.io/frostcue-legal/support-tr.html
How accurate are the dates?
Frost dates and planting windows are based on climate averages (1991-2020 normals) and on published extension guides. They describe an average year, not a forecast. A real spring or autumn can differ by a week or two. Frostcue is not an official product of NOAA, the USDA, any university or the Turkish State Meteorological Service (MGM). Check local conditions before planting.
My dates look wrong for my place. What can I do?
Open the dates screen and pick a nearby weather station, or type your own frost dates. Your own dates are used instead of the assigned station and stay on your phone. Hilly places can differ from the nearest station.
Do I need an account or an internet connection?
No account. The dates and plants work offline. Ads, the consent form and purchases use the internet. Reminders are made on your phone and need no internet.
How do reminders work?
Reminders are off until you turn them on. Turn on the weekly summary in Settings, or turn on a single plant's reminder on the plant's page. The app asks for notification permission only then. Reminders are scheduled on your phone and can arrive a few minutes late. If a reminder does not arrive: check that notifications are allowed for Frostcue in your phone's settings, and on some Android phones that battery saving is not stopping the app (not verified on all makes). The app sets reminders again each time you open it.
What does Pro include? How do I restore it?
Pro is a one-time purchase, not a subscription. It removes the banner ads and unlocks two more themes. Open Settings and tap "Restore purchase", using the same Apple ID (iPhone) or Google account (Android) that bought it. The purchase belongs to your store account, not to an e-mail address in the app.
Where do ads appear?
The free version shows one banner under the main screens. Settings, the Pro screen and the setup screens have none.
How do I delete my data?
Delete the app, or clear its data in your device settings. Your place, saved plants and reminder settings are stored only on your phone. We keep nothing on our own servers. See the Privacy Policy.
How do I change the country or place?
Open Settings and use the location row. Switching country resets the place; your saved plants for each country are kept separately.
If you see an ad that seems inappropriate or misleading, write to okant@prondi.com with when and where you saw it and the advertiser's name if it is shown.
Frostcue is published by Prondi Teknoloji Anonim Şirketi. See the Privacy Policy.